Article ID: 330113 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
After a remote computer accepts your invitation to a Remote Assistance, Application Sharing, or Whiteboard session, the session for which you sent an invitation may not start, and nothing happens at all. For example, the Remote Assistance, Sharing, or Whiteboard dialog box is not displayed on your screen.
This issue may occur in if you are running both Windows Messenger and MSN Messenger 5.0, and your invitation to the Remote Assistance, Application Sharing, or Whiteboard session is not processed correctly. For example, this may occur in the following scenario:
To work around this issue, quit both Windows Messenger and MSN Messenger 5.0, and then restart one Messenger program. Then, start the Remote Assistance, Application Sharing, or Whiteboard session. To do this, follow these steps:
The Remote Assistance feature in Windows XP permits you to allow another user to make a remote connection to your computer. This connection can be used to view your computer screen, participate in a real-time chat, and with your permission, remotely control the computer.
For additional information about Remote Assistance, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/300546/ )Overview of Remote Assistance in Windows XP
(https://support.microsoft.com/kb/306556/ )HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
306800Windows Messenger is included with Windows XP and is installed when you install the operating system.
(https://support.microsoft.com/kb/306800/ )HOW TO: Provide Remote Assistance In Response to Windows Messenger Invitation in Windows XP
For additional information about how to use Windows Messenger, click the following article number to view the article in the Microsoft Knowledge Base:
307887For more information about how to download the latest version of Windows Messenger, visit the following Microsoft Web site:
(https://support.microsoft.com/kb/307887/ )HOW TO: Use Windows Messenger Instant Messaging
http://messenger.microsoft.comMSN Messenger 5.0 is included with MSN 8.0 and is also available as a separate download. It is installed on the computer when you install MSN 8.0 or when you run MSN Messenger 5.0 Setup. For more information about MSN 8.0, visit the following Microsoft Web site:
Article ID: 330113 - Last Review: January 12, 2015 - Revision: 7.0