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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
After you add custom toolbars to Excel 2002, quit Excel 2002, and then restart Excel 2002 either manually or from embedded Excel OLE objects, the custom toolbars may not appear.
The problem may occur if you quit Excel 2002, and then quickly restart Excel 2002. Excel 2002 menu customizations are stored in the Excel.xlb file. When you customize a menu, and then quit Excel 2002, Excel completely rewrites the .xlb file to record the menu changes. If there are a large number of menu changes, the .xlb file may become very large, so it may take a longer amount of time to rewrite the .xlb file. When you quickly restart Excel 2002, Excel 2002 may not have had enough time to rewrite the .xlb file.
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix should have the following file attributes or later:
Date Time Size File name ------------------------------------------- 26-Nov-2002 03:17 12,885,592 Excel.msp 26-Nov-2002 04:00 15,005,792 Excelff.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------- 25-Nov-2002 18:50 10.0.4721.0 9,177,672 Excel.exe
After you install this fix, follow the steps that are listed in the "More Information" section of this article to set the QFE_CacheXLB registry key and to turn on the fix.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
How to Turn On the Hotfix by Using the QFE_CacheXLB Registry Key
To turn on the product fix that is listed in this article, type the following registry key and value:
If Excel is running, quit Excel.
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
Locate, and then click to select the following registry key: