This article was previously published under Q330575
This article has been archived. It is offered "as is" and will no longer be updated.
When you undo an editing action in Word 2002, the page where the editing occurred may have one line fewer than it can have. The text that should be on the last line appears on the first line of the next page.
This problem may occur if the editing action caused Word to automatically hyphenate a word somewhere else on the same page. When you undo the change, Word does not undo any automatic hyphenation actions that were caused by this change, and it does not recalculate the document.
This problem may occur both when you click Undo on the Edit menu, and when you use the DEL or BACKSPACE key to remove the text that you just typed.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ------------------------------------------------------- 10-Apr-2003 18:12 8,299,864 Winwordff.msp 10-Apr-2003 17:04 3,018,496 Winwordop.msp
After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table.
Date Time Version Size File name -------------------------------------------------------- 10-Apr-2003 09:32 10.0.5208.0 10,603,080 Winword.exe
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.