Article ID: 330909 - View products that this article applies to.
This article was previously published under Q330909
Your Windows XP-based computer may not hibernate. This problem may occur if the following conditions are true:
Service pack informationTo resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
Update informationThe following file is available for download from the Microsoft Download Center:
Download the 330909 package now.
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For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
(https://support.microsoft.com/kb/119591/ )How to Obtain Microsoft Support Files from Online Services
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 17-Dec-2002 18:32 18.104.22.168 24,576 Xpsp1hfm.exe 12-Dec-2002 22:08 5.1.2600.108 1,848,320 Ntkrnlmp.exe 12-Dec-2002 22:09 5.1.2600.108 1,902,080 Ntkrnlpa.exe 12-Dec-2002 22:09 5.1.2600.108 1,874,944 Ntkrpamp.exe 12-Dec-2002 22:08 5.1.2600.108 1,879,936 Ntoskrnl.exe 30-Jan-2003 21:06 5.1.2600.1159 1,892,352 Ntkrnlmp.exe 30-Jan-2003 21:06 5.1.2600.1159 1,948,288 Ntkrnlpa.exe 30-Jan-2003 21:06 5.1.2600.1159 1,921,024 Ntkrpamp.exe 30-Jan-2003 21:06 5.1.2600.1159 1,924,480 Ntoskrnl.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. Microsoft Windows XP Service Pack 2 was enhanced to reduce the occurrence of this behavior.
Note It is still possible to experience a hibernation problem after you install this fix if the memory becomes highly fragmented. The speed at which this problem manifests is dependent on the software that you run and your particular usage model.
To obtain the symbol files for this hotfix:
328848For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/328848/ )Description of dual-mode update packages for Windows XP
(https://support.microsoft.com/kb/909095/ )The computer occasionally does not hibernate and you receive an "Insufficient System Resources Exist to Complete the API" error message in Windows XP with Service Pack 2, in Windows XP Tablet PC Edition 2005, or in Windows XP Media Center Edition 2005
Article ID: 330909 - Last Review: February 1, 2007 - Revision: 12.4