Hibernation problem on computers with 1 GB of RAM
This article was previously published under Q330909
Your Windows XP-based computer may not hibernate. This problem may occur if the following conditions are true:
- Your computer has one gigabyte (GB) or more of RAM.
- Your computer is running multiple processes that create a high-stress condition.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Update informationThe following file is available for download from the Microsoft Download Center:
Download the 330909 package now.
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online ServicesMicrosoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 17-Dec-2002 18:32 126.96.36.199 24,576 Xpsp1hfm.exe 12-Dec-2002 22:08 5.1.2600.108 1,848,320 Ntkrnlmp.exe 12-Dec-2002 22:09 5.1.2600.108 1,902,080 Ntkrnlpa.exe 12-Dec-2002 22:09 5.1.2600.108 1,874,944 Ntkrpamp.exe 12-Dec-2002 22:08 5.1.2600.108 1,879,936 Ntoskrnl.exe 30-Jan-2003 21:06 5.1.2600.1159 1,892,352 Ntkrnlmp.exe 30-Jan-2003 21:06 5.1.2600.1159 1,948,288 Ntkrnlpa.exe 30-Jan-2003 21:06 5.1.2600.1159 1,921,024 Ntkrpamp.exe 30-Jan-2003 21:06 5.1.2600.1159 1,924,480 Ntoskrnl.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. Microsoft Windows XP Service Pack 2 was enhanced to reduce the occurrence of this behavior.
Note It is still possible to experience a hibernation problem after you install this fix if the memory becomes highly fragmented. The speed at which this problem manifests is dependent on the software that you run and your particular usage model.
To obtain the symbol files for this hotfix:
- Make sure that you have the Symchk.exe utility. If you do not, the utility is available in Debugging Tools for Windows. To obtain the utility, visit the following Microsoft Web site:
- Extract the hotfix to a temporary folder. To do this, use the following command: q330909_wxp_sp2_x86_enu.exe –x:\temp\q330909 –u
- Call Symchk.exe to download the symbols. To do this, use the following command: symchk /r \temp\Q330909/* /s SRV*\temp\Q330909symbols*http://msdl.microsoft.com/download/symbolsIn this example, the symbols are located in the Temp\Q330909symbols folder.
328848 Description of dual-mode update packages for Windows XPFor more information, click the following article number to view the article in the Microsoft Knowledge Base:
909095 The computer occasionally does not hibernate and you receive an "Insufficient System Resources Exist to Complete the API" error message in Windows XP with Service Pack 2, in Windows XP Tablet PC Edition 2005, or in Windows XP Media Center Edition 2005
Article ID: 330909 - Last Review: 02/01/2007 02:47:00 - Revision: 12.4
Microsoft Windows XP Home Edition, Microsoft Windows XP Professional, Microsoft Windows XP Tablet PC Edition, Windows Server 2008 Datacenter without Hyper-V, Windows Server 2008 Enterprise without Hyper-V, Windows Server 2008 for Itanium-Based Systems, Windows Server 2008 Standard without Hyper-V, Windows Server 2008 Datacenter, Windows Server 2008 Enterprise, Windows Server 2008 Standard, Windows Web Server 2008
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