This article was previously published under Q331483
This article has been archived. It is offered "as is" and will no longer be updated.
If you view the Inbox, and then click any letter on the keyboard while you are using Outlook 2002, Outlook 2002 is supposed to quickly sort to items that start with the previously clicked letter. This function is known as a quick key search and should work for any column that is selected in the current view. You may notice that this functionality does not work as expected when you view the contents of a large shared Inbox that belongs to another user if the shared mailbox is on a different Microsoft Exchange.
Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name --------------------------------------------- 11-Nov-2002 23:24 2,287,332 Outlook.msp 12-Nov-2002 00:59 5,154,032 Outlookff.msp
After the hotfix is installed, the following files will have the listed attributes or later: