USB 2.0 Device Removed When System Resumes from Hibernation

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q331695
This article has been archived. It is offered "as is" and will no longer be updated.
When a computer running Microsoft Windows XP Service Pack 1 (SP1) resumes from hibernation, certain USB 2.0 devices may appear to be removed, and therefore they no longer function.

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP   Date         Time   Version        Size    File name   ------------------------------------------------------   09-Nov-2002  21:11  5.1.2600.1142  19,456  Usbehci.sysWindows XP 64-Bit Edition   Date         Time   Version            Size    File name   --------------------------------------------------------------   09-Nov-2002  17:11  5.1.2600.1142      64,384  Usbehci.sys				

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
USB 2.0 devices known to be affected by this problem include:
  • Toshiba Style Bay TV Tuner kit
  • Orange Micro iBot2 Web camera
  • RATOC Systems U2-MDK1 REX-Dock USB 2.0 drive enclosure
  • RATOC Systems U2SCX USB 2.0-UltraSCSI adapter cable
These devices all use a Cypress CY7C68013 or CY7C68300 USB 2.0 interface.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


Article ID: 331695 - Last Review: 02/27/2014 21:15:41 - Revision: 4.2

Microsoft Windows XP Home Edition SP1, Microsoft Windows XP Professional SP1, Microsoft Windows XP Tablet PC Edition, Microsoft Windows XP Media Center Edition, Microsoft Windows XP 64-Bit Edition Version 2002 SP1

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