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No User Accounts Appear on the Welcome Screen After You Upgrade to Windows XP Home Edition

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q331880
This article has been archived. It is offered "as is" and will no longer be updated.
When you first start your computer after you upgrade to Windows XP Home Edition, user accounts may not appear on the Welcome screen.
This issue may occur if you Symantec "PC Anywhere" program is installed in your computer.
To resolve this issue, log on to your computer, and then remove PC Anywhere:
  1. Press CTRL+ALT+DEL, and then type your user name and password to log on to your computer.
  2. Use the Add or Remove Programs tool in Control Panel to remove PC Anywhere:
    1. Click Start, and then click Control Panel.
    2. Double-click Add or Remove Programs, and then click PC Anywhere.
    3. Click Change/Remove, and then click Yes.
  3. Make the Welcome screen available:
    1. Click Start, click Control Panel, and then double-click User Accounts.
    2. Click Change the way users log on or off.
    3. Click to select the Use the Welcome screen check box, and then click OK.
  4. Log off the computer.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Article ID: 331880 - Last Review: 12/07/2015 13:08:01 - Revision: 1.4

Microsoft Windows XP Home Edition

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