OL2002: You Cannot Programmatically Retrieve the Contact Information in a Contact Link If Outlook 2002 Is Not Running

This article was previously published under Q331938
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
If you create a contact link in a message that uses the Contacts button, and the contact that you are linking is located in a Contact folder that is in a Public folder, you cannot programmatically retrieve the contact information in the contact link if Outlook 2002 is not running.
RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size       File name        ------------------------------------------------   25-Oct-2002  10:53  4,146,688  Outlook_admin.msp   25-Oct-2002  10:12  2,272,908  Outlook.msp
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version        Size        File name        -----------------------------------------------------------   19-Sep-2002  21:23  10.0.4517.0       105,032  Envelope.dll        11-Oct-2002  22:14  10.0.4608.0       346,696  Exsec32.dll         09-Aug-2002  03:22  10.0.4406.0       137,800  Impmail.dll         13-Sep-2002  03:52  10.0.4510.0       539,208  Outlcm.dll          24-Oct-2002  18:44  10.0.4622.0     6,314,568  Outllib.dll         13-Sep-2002  03:52  10.0.4510.0        92,744  Outlmime.dll        13-Sep-2002  03:52  10.0.4510.0        47,688  Outlook.exe         09-Aug-2002  03:22  10.0.4406.0       121,416  Outlph.dll  

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was first corrected in Office XP Service Pack 3.
contact link ol2002 programatically kb2HR1
Properties

Article ID: 331938 - Last Review: 01/06/2015 11:28:18 - Revision: 2.5

  • Microsoft Outlook 2002 Service Pack 2
  • kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbofficexppresp3fix kbbug kbfix kbqfe KB331938
Feedback