This article was previously published under Q332046
This article has been archived. It is offered "as is" and will no longer be updated.
The fonts from charts that have been ungrouped, animated, and regrouped may lose their clarity or sharpness in PowerPoint 2002. This symptom occurs when you view the animated slides during a slideshow. After the animation completes, the font may appear thin when you compared the font to previous slides. The font may also be faint or difficult to read. This may be more noticeable when you use brightly-colored fonts such as yellow or light shades of grey. Fonts that use dark colors such as black are not affected.
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name --------------------------------------------- 26-Nov-2002 17:09 1,804 Hotfix.txt 25-Nov-2002 22:46 2,198,084 Powerpnt.msp 25-Nov-2002 23:21 8,595,532 Powerpntff.msp 25-Nov-2002 22:54 6,617 Readme.txt
Changed file attributes:
Date Time Version Size File name -------------------------------------------------------- 25-Nov-2002 18:50 10.0.4721.0 5,978,696 Powerpnt.exe
The hotfix that is described in this article does not resolve this problem with all colors. Previously, only dark colors (those near black) provided the best appearance. After you apply this hotfix, dark colors, yellow, and the shades of gray that are very near to white display correctly.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.