You are currently offline, waiting for your internet to reconnect

When you install Bluetooth device, using the software from the hardware.

Author: Jesse Lin MVP
COMMUNITY SOLUTIONS CONTENT DISCLAIMER
MICROSOFT CORPORATION AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, OR ACCURACY OF THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN. ALL SUCH INFORMATION AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT. YOU SPECIFICALLY AGREE THAT IN NO EVENT SHALL MICROSOFT AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE INFORMATION AND RELATED GRAPHICS CONTAINED HEREIN, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF MICROSOFT OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
CAUSE
This issue may occur if the following conditions are true:

Because Windows XP Service Pack 2 support Bluetooth Device directly. If you plug the Bluetooth device without the driver, Windows XP Service Pack 2 will automatically install driver that is included in Windows XP SP2. If you install the driver form hardware after Windows detect Bluetooth device, it's control by Microsoft Bluetooth Enumerator, not the third-party driver.
RESOLUTION
To fix this issue and to successfully install the third-party driver for your Bluetooth adapter, use one of the methods that is described in the KB 840635.

Cannot install a Bluetooth device after you install Windows XP Service Pack 2
http://support.microsoft.com/kb/840635
MORE INFORMATION
How to install and configure Bluetooth devices in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?kbid=883259
Cannot install a Bluetooth device after you install Windows XP Service Pack 2
http://support.microsoft.com/kb/840635
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 555210 - Last Review: 06/19/2014 15:22:00 - Revision: 1.0

  • kbpubtypett kbpubmvp kbpubtypecca kbhowto kb555210 KB555210
Feedback