A black screen may appear while sign-in by using remote desktop

This article provides a solution to an issue that a black screen may appear while sign-in by using remote desktop.

Applies to:   Windows Server 2003
Original KB number:   555840

Summary

The following knowledge base can help you to resolve the issue of a black screen may appear while sign-in by using remote desktop.

Symptoms

While sign in into a remote server by using remote desktop, the following issues may occur:

1. A slow sign-in process.

2. A black screen appears for a while, until the regular desktop appears.

Resolution

1. Disable the use of Bitmap Caching on the Remote Desktop Protocol (RDP) client.

2. Verify that the server, client, and the network equipment using the "MTU" size.

More information

Configure bitmap caching

Troubleshooting Specific Remote Desktop problems.

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