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After you connect a Gemplus PCMCIA 400 smart card reader to a Windows XP-based Toshiba portable computer, Windows XP may be unable to initialize the device. Device Manager may list the device with a yellow exclamation mark. You receive the following error message when you view the device properties in Device Manager:
This device cannot find enough free resources that it can use. If you want to use this device, you will need to disable one of the other devices on this system. (Code 12)
This issue may occur with any of the following Toshiba portable computers:
Portege 3500 Tablet PC
During installation of the Gemplus drivers, Windows XP uses information contained in the Smartcrd.inf and Gempcc.inf files (provided with the Gemplus reader) to install and initialize the smart card reader. These configuration files contain information such as hardware interrupts and memory input/output (I/O) ranges that the device can use. The conflict occurs because the Smartcrd.inf and Gempcc.inf files list resources that are already in use by hardware components of the Toshiba products listed in the "Symptoms" section.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.