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Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

When you click a link in any of the following locations, the link may open in Microsoft Internet Explorer instead of in your default browser or in the Help and Support Center.
  • the Help and Support Center
  • the Accessibility Wizard
  • the Magnifier
  • the Narrator
  • the On-Screen Keyboard
  • the File and Settings Transfer Wizard
  • your Active Desktop

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

To resolve this problem, download the Critical Update: 810565. To do this, visit the following Windows Update Web site: The following files are available for download from the Microsoft Download Center:
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

For 32-bit Windows XP:   Date         Time   Version            Size    File name   ---------------------------------------------------------   20-Nov-2002  11:50  5.1.2600.1143     179,200  Accwiz.exe          26-Nov-2002  15:36  5.2.3644.0         10,752  Hh.exe              26-Nov-2002  15:35  5.2.3718.0        513,632  Hhctrl.ocx   27-Nov-2002  11:50  5.2.3644.0         37,888  Hhsetup.dll         27-Nov-2002  11:50  5.2.3644.0        143,872  Itircl.dll          27-Nov-2002  11:50  5.2.3644.0        122,368  Itss.dll            20-Nov-2002  11:50  5.1.2600.1143      67,584  Magnify.exe         20-Nov-2002  12:22  5.1.2600.1143     230,400  Migwiz.exe          20-Nov-2002  11:50  5.1.2600.1143      51,200  Narrator.exe        20-Nov-2002  11:50  5.1.2600.1143     212,480  Osk.exe             27-Nov-2002  11:50  5.1.2600.1143      94,208  Pchshell.dll        27-Nov-2002  11:50  6.00.2800.1145  1,331,200  Shdocvw.dll         27-Nov-2002  11:50  6.00.2800.1145  8,239,616  Shell32.dll         27-Nov-2002  11:50  6.00.2800.1143    445,440  Urlmon.dll         For 64-bit Windows XP:   Date         Time   Version            Size    File name   --------------------------------------------------------------   20-Nov-2002  16:50  5.1.2600.1143     304,128  Accwiz.exe       IA64   26-Nov-2002  20:34  5.2.3644.0         13,824  Hh.exe           IA64   26-Nov-2002  20:33  5.2.3718.0      1,517,152  Hhctrl.ocx       IA64   05-Dec-2002  22:37  5.2.3644.0        100,864  Hhsetup.dll      IA64   05-Dec-2002  22:37  5.2.3644.0        613,888  Itircl.dll       IA64   05-Dec-2002  22:37  5.2.3644.0        356,864  Itss.dll         IA64   20-Nov-2002  16:50  5.1.2600.1143     161,280  Magnify.exe      IA64   20-Nov-2002  16:51  5.1.2600.1143      83,968  Narrator.exe     IA64   20-Nov-2002  16:51  5.1.2600.1143     376,832  Osk.exe          IA64   05-Dec-2002  22:37  5.1.2600.1143     340,480  Pchshell.dll     IA64   05-Dec-2002  22:37  6.0.2800.1145   3,649,024  Shdocvw.dll      IA64   05-Dec-2002  22:37  6.0.2800.1147  14,366,208  Shell32.dll      IA64   05-Dec-2002  22:37  6.0.2800.1143   1,411,072  Urlmon.dll       IA64   20-Nov-2002  16:50  5.1.2600.1143     179,200  Waccwiz.exe      X86   26-Nov-2002  20:36  5.2.3644.0         10,752  Whh.exe          X86   26-Nov-2002  20:35  5.2.3718.0        513,632  Whhctrl.ocx      X86   26-Nov-2002  20:36  5.2.3644.0         37,888  Whhsetup.dll     X86   26-Nov-2002  20:36  5.2.3644.0        143,872  Witircl.dll      X86   26-Nov-2002  20:36  5.2.3644.0        122,368  Witss.dll        X86   20-Nov-2002  16:50  5.1.2600.1143      67,584  Wmagnify.exe     X86   20-Nov-2002  16:50  5.1.2600.1143      51,200  Wnarrator.exe    X86   20-Nov-2002  16:50  5.1.2600.1143     212,480  Wosk.exe         X86   25-Nov-2002  14:54  6.0.2800.1145   1,331,200  Wshdocvw.dll     X86   25-Nov-2002  14:51  6.0.2800.1145   8,239,616  Wshell32.dll     X86   20-Nov-2002  16:49  6.0.2800.1143     445,440  Wurlmon.dll      X86				

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
More information
Administrators can download this update from the Windows Update Catalog to deploy to multiple computers. If you want to obtain this update to install later or to install on more than one computer, search for this article ID number by using the Advanced Search Options feature in the Windows Update Catalog.

For more information about how to download updates from the Windows Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:
323166 How to download updates that include drivers and hotfixes from the Windows Update Catalog
For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with Only One Reboot

Article ID: 810565 - Last Review: 06/19/2014 15:24:00 - Revision: 4.0

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