Article ID: 810980 - View products that this article applies to.
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(http://support.microsoft.com/win2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
When you try to shut down your computer, you may receive a STOP error message on a blue screen that is similar to the following:
After you receive this error message, the computer restarts.
STOP 0x000000D1, (0x0000002b, 0x00000002, 0x00000000, 0xEEEE1b01) IRQL_NOT_LESS_OR_EQUAL Kbdclass.sys.
This behavior may occur if you use a Logitech mouse and the version of the Logitech MouseWare program that is installed on the computer is outdated. This behavior is known to occur with Logitech MouseWare versions 9.10 and 9.24.
To resolve this behavior, remove the Logitech MouseWare program from the computer and then update to the latest version of Logitech MouseWare.
For more information about how to remove Logitech MouseWare from the computer, see the program documentation or contact Logitech. For more information about how to obtain and install the latest version of Logitech MouseWare, contact Logitech at the following Logitech Web site:
For additional information about how to troubleshoot another documented STOP error message that occurs in Kbdclass.sys, click the following article number to view the article in the Microsoft Knowledge Base:
313050Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(https://support.microsoft.com/kb/313050/ )Stop: 0x7E error occurs in Kbdclass.sys when you try to shut down
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 810980 - Last Review: January 31, 2012 - Revision: 3.0