Article ID: 811073 - View products that this article applies to.
This issue may occur when both of the following conditions exist:
To resolve this issue, use one of the following methods:
Method 1: Add Your Account to the Administrators GroupTo add your account to the Administrators group:
Method 2: Upgrade to the Latest Version of DirectXFor information about installing the latest version of DirectX, visit the following Microsoft Web site:
For additional information about restoring the operating system to a previous state, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/306084/EN-US/ )HOW TO: Restore the Operating System to a Previous State in Windows XP
Article ID: 811073 - Last Review: February 1, 2007 - Revision: 6.6