Article ID: 811087 - View products that this article applies to.
When a Web Proxy client tries to connect to certain Web sites, one of the following error messages may appear in the browser window:
The page cannot be displayed
There is a problem with the page you are trying to reach and it cannot be displayed.
Please try the following:
10060 - Connection timeout
If you click the Refresh button, the Web page may open successfully. Additionally, if you install the Winsock Proxy client on the client computer, the problem does not recur.
HTTP Error 404404 Not Found
The Web server cannot find the file or script you asked for. Please check the URL to ensure that the path is correct.
Please contact the server's administrator if this problem persists.
This behavior may occur when the Web Proxy service connection settings do not allow enough time to receive a response from the destination Web site before the service closes the connection.
By default, the Web Proxy service waits for 60 seconds on initial connection attempts to a Web site and all later "GET" requests for a response from the server, and it waits 120 seconds before it times out idle socket connections.
To resolve this issue, follow these steps:
Step 1: Troubleshoot the Web Proxy ConnectionDetermine if this issue occurs only when the Web Proxy service is used. To do this, install the Winsock Proxy Client on the client computer, disable the Web Proxy settings (under Local Area Network [LAN] settings on the Connections tab of the Internet Options dialog box), and then try to go to the Web site where you experience the problem. If you can reach the site successfully, the problem is with the Web Proxy timeout settings. If so, go to the next step.
Step 2: Increase the Web Proxy Timeout SettingsTo increase the amount of time that the Web Proxy service waits before it closes idle sessions, follow these steps: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Article ID: 811087 - Last Review: June 20, 2014 - Revision: 2.0