A "Stop error code 0x0000001E" error occurs in Win32k.sys in Windows 2000

This article has been archived. It is offered "as is" and will no longer be updated.
You may receive the following error message on a blue screen when Windows 2000 is working on a graphics operation:
Stop 0x0000001E (0xC0000005, 0xA0023BE5, 0x00000000, 0x0000004C)
There is an error in third-party code that calls the Graphics Device Interface (GDI) with incorrect parameters. This fix is designed only to prevent the problem in the third-party code from causing a kernel failure error in Windows 2000. Depending on the function of the third-party driver, unexpected results might occur from graphics operations.

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name   ----------------------------------------------------------   06-Feb-2003  08:23  5.0.2195.6621     42,256  Basesrv.dll    06-Feb-2003  08:22  5.0.2195.6660    222,992  Gdi32.dll      06-Feb-2003  08:22  5.0.2195.6656    710,928  Kernel32.dll   06-Feb-2003  08:23  5.0.2195.6662    333,072  Msgina.dll   31-Jan-2003  12:51  5.0.2195.6661     90,232  Rdpwd.sys   06-Feb-2003  08:23  5.0.2195.6655    379,664  User32.dll   06-Feb-2003  08:23  5.0.2195.6620    388,368  Userenv.dll   06-Feb-2003  08:21  5.0.2195.6663  1,620,144  Win32k.sys   16-Dec-2002  14:25  5.0.2195.6623    179,984  Winlogon.exe   06-Feb-2003  08:23  5.0.2195.6655    243,472  Winsrv.dll

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Article ID: 811363 - Last Review: 12/08/2015 01:47:31 - Revision: 3.0

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