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When you restart your computer after you remove Roxio Easy CD Creator 5 Platinum Edition, you may receive a STOP error message on a blue screen that is similar to the following:
A problem has been detected and Windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:
Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
This issue may occur if the Prtseqrd.sys UpperFilter driver registry entry is not removed when you remove Easy CD Creator 5 Platinum Edition. This registry entry is added by Easy CD Creator 5 Platinum Edition Setup.
When you remove the program, the Prtseqrd.sys driver file is removed, but in some cases the UpperFilter entry remains in the registry, and this condition generates the STOP error message when you start Windows.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To resolve this issue, use the following methods one at a time, and then test to determine whether the issue is resolved after you complete the steps. If the issue is resolved, do not complete the remaining methods. If the issue is not resolved, go to the next method.
Method 1: Edit the registry and use a backup registry system hive
Start the computer by using the Windows XP CD-ROM, press R to repair a Windows installation, log on to your Windows installation, and then type the administrator password.
Type the following commands, and press ENTER after each command:
cd\windows\system32\config ren system system.old ren software software.old ren SAM SAM.old ren security security.old ren default default.old copy drive on which Windows is installed:\windows\repair\system copy drive on which Windows is installed:\windows\repair\software copy drive on which Windows is installed:\windows\repair\SAM copy drive on which Windows is installed:\windows\repair\security copy drive on which Windows is installed:\windows\repair\default
You receive a "1 file(s) copied" message after each copy command.
Type exit, press ENTER, and then restart Windows.
Log on to Windows as Administrator.
Note The computer screen resolution and color depth may be set to a very low level and may not appear as you expect.
Click Start, click Run, type regedit in the Open box, and then click OK.
registry key, and then click Load Hive on the File menu.
Open the C:\Windows\System32\Config folder, click System.old, and then click Open.
In the Key Name box, type test, and then click OK.
The original System hive is loaded under the current HKEY_LOCAL_MACHINE hive as "test".
Run Regedit.exe from the new installation of Windows, and then click the
On the File menu, click Load Hive.
Open the %SystemRoot%\System32\Config folder of the original Windows installation, click the System file, and then click Open.
In the Load Hive box, type test, and then click OK. The original Windows installation System hive is loaded as a subkey of the current
registry key as "test".
Follow steps 10 through 17 of the "Method 1: Edit the Registry with a Backup Registry System Hive" section in this article to edit the
Click test, and then click Unload Hive on the File menu.
Click Yes to confirm the unloading.
Quit Registry Editor, and then restart your computer to the original Windows installation.
If you cannot start the computer to the original Windows installation, start the computer by using the Windows XP CD-ROM, and then perform an in-place upgrade of the Windows installation. For additional information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
315341 How to perform an in-place upgrade (reinstallation) of Windows XP
For additional information about how to use the Recovery Console, click the following article numbers to view the articles in the Microsoft Knowledge Base:
307654 How to install and use the Recovery Console in Windows XP
314058 Description of the Windows XP Recovery Console
307545 How to recover from a corrupted registry that prevents Windows XP from starting
313670 How to replace a driver by using Recovery Console in Windows 2000