This issue occurs because Outlook changes the Current Directory location to point to where the Outlook files are located when it loads the Outlook DLL files, and it never restores the original directory location. When you try to open the file, the Common Dialog DLL tries to verify that the file exists by using the Current Directory location. Because the Current Directory location was altered, the Common Dialog DLL cannot verify the file.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0
The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ------------------------------------------------------ 16-Jan-2003 18:15:56 239,104 Olkintl.msp 16-Jan-2003 18:19:48 1,440,768 Olkintl_Admin.msp
After the hotfix is installed, the English version of this fix should have the file attributes (or later):
Date Time Version Size File name ----------------------------------------------------------- 30-Oct-2002 12:40:36 5.5.2656.94 720,144 Cdo.dll 30-Oct-2002 12:39:10 5.5.2656.94 813,328 Cdo.dll_0004 20-Nov-2002 17:45:18 5.5.3185.0 154,112 Emsabp32.dll_0005 25-Sept-2002 19:21:54 5.5.3182.0 131,344 Emsui32.dll_0005 09-Oct-2002 17:31:16 5.5.3183.0 540,944 Exsec32.dll_0005 03-Jan-2003 16:15:52 22.214.171.12403 53,298 Olkfstub.dll 23-Jul-2002 14:47:26 8.30.3173.0 782,608 Outex.dll 23-Jul-2002 14:41:28 9.0.6718.0 368,691 Pstprx32.dll_0002
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.