Article ID: 812086 - View products that this article applies to.
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When you try to install Microsoft Office 2000 from an administrative share point, your computer may stop responding and you may receive an error message that is similar to the following:
Error 1904 module Drive:/Administrative_Share_Path/mcps.dll failed to register HRESULT -2147024889 contact your support personnel.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To resolve this issue, you must apply MCPSRegFix. To apply this fix, follow these steps:
Article ID: 812086 - Last Review: February 28, 2014 - Revision: 1.6