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Windows System Restore Utility Quits and All Restore Points Are Deleted

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you run the Windows System Restore utility, the utility may stop running, and all restore points are deleted. When this occurs, the following error is recorded in the system event log:
0xc0000040


In this scenario, the System Restore utility restarts the next time that Windows is started, and new restore points are created.
CAUSE
This issue may occur under a rare set of circumstances -- specifically, when a program or programs try to simultaneously access and modify the same file in a way that creates a conflict with the functions of the System Restore utility.

This issue has been reported in connection with RealOne Player by Real Networks.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Properties

Article ID: 812119 - Last Review: 01/12/2015 21:15:20 - Revision: 1.2

Microsoft Windows XP Home Edition, Microsoft Windows XP Home Edition SP1, Microsoft Windows XP Professional, Microsoft Windows XP Professional SP1

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