WD2000: Word Abruptly Quits When You Put Web Pages into Documents

This article has been archived. It is offered "as is" and will no longer be updated.
When you use the Copy and Paste commands to put material from a Web page into a Word 2000 document, you may receive the following error message:
WINWORD.exe has generated errors and will be closed by Windows. You will need to restart the program.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
   Date         Time   Size       File name   ------------------------------------------------   23-Dec-2002  18:21  4,681,372  Winword_admin.msp   23-Dec-2002  17:56  2,967,308  Winword.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size       File name   ------------------------------------------------------   21-Dec-2002  01:26  8,826,932  Winword.exe

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Article ID: 812123 - Last Review: 02/27/2014 21:16:23 - Revision: 2.3

Microsoft Word 2000 Standard Edition, Microsoft Word 2000 Service Pack 1, Microsoft Word 2000 Service Pack 3

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