DirectX: Direct3d Acceleration Test Failed at Step 5

Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
SYMPTOMS
When you use the Microsoft DirectX Diagnostic Tool and run the Direct3D test, you may receive the following error message:
failure at step 5 (get device caps): hresult = 0x8876086a 3-d not available
CAUSE
This issue occurs because the Direct3D settings indicate that Direct3D is enabled, when in fact it is disabled.
RESOLUTION
To resolve this issue, follow these steps:
  1. If the DirectX Diagnostic Tool is not already open, follow these steps:
    1. Click Start, and then click Run.
    2. In the Open box type DXdiag, then click OK.
  2. Click the Display tab.
  3. Verify that Direct3D Acceleration is listed as Enabled and the button to the right indicates Disable.
  4. Click Disable.
  5. When you receive the following warning, click OK:
    This will re-enable hardware acceleration of Direct3D for ALL display devices on your system.
  6. Verify that Direct3D Acceleration is still listed as Enabled and the button to the right indicates Disable.
  7. Click Disable
  8. When you receive the following warning, click OK:
    This will disable hardware acceleration of Direct3D for ALL display devices on your system.
Direct3d Acceleration now indicates that it is Disabled and the button to the right now indicates Enable. Click Enable one more time to properly start Direct3D Acceleration for your computer's display.
MORE INFORMATION
For additional information about the DirectX Diagnostic Tool, click the following article number to view the article in the Microsoft Knowledge Base:
190900 DirectX: Description of the DirectX Diagnostic Tool
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Article ID: 812491 - Last Review: 01/27/2003 15:35:12 - Revision: 1.1

Microsoft DirectX 9.0 Runtime, Microsoft DirectX 8.1b

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