Article ID: 812491 - View products that this article applies to.
When you use the Microsoft DirectX Diagnostic Tool and run the Direct3D test, you may receive the following error message:
failure at step 5 (get device caps): hresult = 0x8876086a 3-d not available
This issue occurs because the Direct3D settings indicate that Direct3D is enabled, when in fact it is disabled.
To resolve this issue, follow these steps:
For additional information about the DirectX Diagnostic Tool, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/190900/EN-US/ )DirectX: Description of the DirectX Diagnostic Tool
Article ID: 812491 - Last Review: January 27, 2003 - Revision: 1.1
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.