After an administrator resets a user account password and then sets it to immediately expire, the user may not be able to change his or her password during the next logon attempt. However, if the user waits a while, the user can then change the password.
This problem is caused by domain controller replication latency, and may occur if the user's password is changed on a domain controller in a site other than the site where the user is located. For more information about the cause of this problem, click the following article number to view the article in the Microsoft Knowledge Base:
320325 User may not be able to change their password if you configure the 'User must change password at next logon' setting
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To disable the new behavior that this hotfix provides, add or edit the SamDisableSingleObjectRepl item. To do this, follow these steps:
Click Start, click Run, type Regedit, and then click OK.
. Note If you do not find the SamDisableSingleObjectRepl item in this subkey, follow these steps:
On the Edit menu, point to New, and then click DWORD Value.
In the details pane, type the new value SamDisableSingleObjectRepl.
Right-click SamDisableSingleObjectRepl, and then click Modify.
In the Edit DWORD Value dialog box, under Base, click click Decimal.
In the Value data box, type the value 1, and then click OK.
Close Registry Editor.
To re-enable the new behavior made available by this update, delete the registry key or change the value of the key to 0.
For more information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter program and Windows 2000 Datacenter Server product
You may receive the following Event on the domain controllers where you must install this hotfix:
DC is logging kerberos event id 7 0x108 event in the system log: Event Type: Error Event Source: KDC Event Category: None Event ID: 7 Description: The Security Account Manager failed a DC (or a KDC) request in an unexpected way. The error is in the data field.
The account name was ????O???????e and lookup type ax. Data: 0000: 34 00 00 c0 4..À