Article ID: 812510 - View products that this article applies to.
When you try to log on to Ensemble Studios Online (ESO) to play Microsoft Age of Mythology or Microsoft Age of Empires III, you may receive the following error message:
Your CD key cannot currently be validated. Please wait for a few minutes and try again.
This problem occurs because only one specific CD key can be logged on at a time on ESO. For example, if you have installed the game on two computers by using the same CD key, and one computer is currently logged on to ESO, you cannot log on by using the other computer.
To resolve this problem, use one of the following methods:
Method 1: Wait five minutesYou have to wait about five minutes after you log off a user name before you log on by using a new user name. This permits the system time to clear out your user name that is associated with the CD key.
Method 2: Create a new account in Age of MythologyTo create a new account in Age of Mythology, follow these steps:
Method 3: Install Age of Mythology or Age of Empires III by using the CD key that is included with each copy (if multiple copies are purchased)If you log on to ESO with different computers at the same time, install Age of Mythology or Age of Empires III on each computer by using different CD keys. To install Age of Mythology or Age of Empires III on different computers, use the CD key that is included with each copy of Age of Mythology or Age of Empires III.
Article ID: 812510 - Last Review: September 28, 2011 - Revision: 8.0