Cannot Map a Network Drive Under Different User Credentials

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
If you use the Map Network Drive Wizard to connect to a network share by using different user credentials and you use the browse functionality to locate the network share, you may receive the following error message:
The network folder specified is currently mapped using a different user name and password.To connect using a different user name and password, first disconnect any existing mappings to this network share.
You receive this error message even though you are not aware of making a different connection.

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Note To install this fix, you must be running Windows XP Service Pack 1 (SP1). Windows XP Tablet PC Edition and Windows XP Media Center Edition already include SP1.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP SP1   Date         Time   Version        Size       File name   ---------------------------------------------------------   24-Jan-2003  14:06  6.0.2800.1161  8,240,128  Shell32.dllWindows XP 64-Bit Edition SP1   Date         Time   Version         Size       File name     Platform   ---------------------------------------------------------------------   24-Jan-2003  19:06  6.0.2800.1161  14,366,720  Shell32.dll   IA64   24-Jan-2003  15:28  6.0.2800.1161   8,240,128  Wshell32.dll  X86

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Article ID: 812793 - Last Review: 12/08/2015 01:54:01 - Revision: 3.7

Microsoft Windows XP Professional, Microsoft Windows XP Home Edition, Microsoft Windows XP Tablet PC Edition, Microsoft Windows XP Media Center Edition, Microsoft Windows XP 64-Bit Edition Version 2002

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