Article ID: 813139
If you try to update the device driver for an EHCI USB 2.0 host controller by using the Update Driver function in Device Manager, USB 1.1 devices that are attached to the controller may stop functioning.
To support USB 1.1 devices, a USB 2.0 host controller has one or more USB 1.1 compatible controllers that are enumerated as separate PCI functions by the operating system. The USB driver stack on Windows XP Service Pack 1 synchronizes the operation of a USB 2.0 host controller with the operation of its USB 1.1 compatible controllers. When the device driver for the USB 2.0 controller is updated by using the Device Manager, the controller is programmatically removed by the operating system before the driver is updated.
Due to the synchronization of the USB 2.0 controller and its USB 1.1 compatible controllers, the USB driver stack also removes the USB 1.1 compatible controllers when the USB 2.0 controller is removed. When the device driver update is complete, the USB 2.0 controller is restarted; however the USB 1.1 compatible controller remains disabled. Therefore, any USB 1.1 devices that are attached to the controller no longer function.
To restart the USB 1.1 compatible controllers after you update a USB 2.0 controller, you have to re-enumerate the hardware tree. To re-enumerate the hardware tree, use one of the following methods.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 813139 - Last Review: June 20, 2014 - Revision: 4.0