When you copy a contact to the Contacts folder, Outlook 2002 may not detect that a contact with the same name already exists in the Contacts folder. A Duplicate Contact Detected dialog box that prompts you to either add the contact or update the new information from the contact to the existing contact is not displayed. As a result of this, the Contacts folder contains more than one copy of a contact with the same name.
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Office XP Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this fix has the following file attributes or later that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Size File name -------------------------------------------- 28-Mar-2003 17:53 6,987,304 Outlookff.msp 28-Mar-2003 15:37 3,240,196 Outlookop.msp
After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table.
Date Time Version Size File name -------------------------------------------------------- 19-Sep-2002 15:23 10.0.4517.0 105,032 Envelope.dll 09-Jan-2003 16:31 10.0.4907.0 346,696 Exsec32.dll 08-Aug-2002 21:22 10.0.4406.0 137,800 Impmail.dll 27-Feb-2003 19:56 10.0.5025.0 543,304 Outlcm.dll 14-Mar-2003 01:55 10.0.5112.0 100,936 Outlctl.dll 27-Mar-2003 20:13 10.0.5125.0 6,318,664 Outllib.dll 11-Oct-2002 16:14 10.0.4608.0 92,744 Outlmime.dll 27-Mar-2003 20:13 10.0.5125.0 47,688 Outlook.exe 21-Mar-2003 21:06 10.0.5119.0 121,416 Outlph.dll 25-Nov-2002 12:50 10.0.4721.0 47,688 Recall.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
After you apply the hotfix, you may receive the following warning message:
The text or attachments in the current contact's message body will not be copied to the existing contact. If you wish to keep the new message body information, select Cancel and make a copy of it. If you don't need the new information, select OK.
You receive the warning message if you do either of the following:
- On the File menu, you click Move to Folder, and then click Update new information from this contact to the existing one.
- On the File menu, you click Copy to Folder, and then click Update new information from this contact to the existing one.
You receive the warning message whether or not you modify the contact's message body.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.