Archived file data is lost if you use Windows Explorer to open an archive file from Outlook 2003

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
For a Microsoft Outlook 2002 version of this article, see 293025.
Symptoms
When you try to use Microsoft Windows Explorer to open a Microsoft Office Outlook 2003 .pst (personal store) file that contains archived information about a computer that is running Microsoft Windows 2000, you may receive an error message that is similar to the following:
An error occurred in the folder shortcuts file (.fav). Outlook will re-create the default folder shortcuts.
When you click OK, you may receive a second error message that is similar to the following, where Filepath is the path to the archive file:
Outlook could not save the updated folder shortcuts information. Check to make sure there is sufficient disk space and that the file File path.pst is not marked read-only. Another attempt to save will be made after next change or when you exit.
When you click OK, the file shrinks markedly, and the archived information is lost.
Cause
This problem may occur if you open a .pst file in this manner and the file is edited, which may make the file unusable by Outlook 2003.
Workaround
To work around this problem, open the file from Outlook 2003. To do so, follow these steps:
  1. In Outlook 2003, on the File menu, point to Open, and then click Outlook Data File.
  2. In the Open Outlook Data File dialog box, locate the file, click the file, and then click OK.
Status
Microsoft has confirmed that this is a problem in Outlook 2003.
OfficeErrorMessage 10062 ol2003
Properties

Article ID: 813605 - Last Review: 01/12/2015 21:21:20 - Revision: 4.0

  • Microsoft Office Outlook 2003
  • kbnosurvey kbarchive kbopenfile kbcorrupt kbnofix kberrmsg kbbug KB813605
Feedback