You are currently offline, waiting for your internet to reconnect

File transfer from digital camera fails

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
When you perform some actions that are related to a Picture Transfer Protocol (PTP) device on a Windows XP-based computer, you may experience the following symptoms:

Symptom 1:

When you try to transfer lots of files or a single large file from a Picture Transfer Protocol (PTP) device, such as a Sony MemoryStick, you may receive one of the following error messages:

Error message 1
The computer cannot detect the camera or scanner. Please make sure the device is turned on and is properly connected to the computer.
Error message 2
The current picture cannot be copied. To copy this picture, click "Try again." To stop copying, click "Cancel."
If you do click Try again, the error message returns.

Symptom 2:

When you try to transfer a single large file from a USB PTP camera to local hard disk drive (HDD) in Windows Explorer, the copy window stops responding for about 2 minutes. After that, the copy window disappears and a 0 byte file is created in the target HDD.

Symptom 3:

When you try to transfer a single large file from a USB PTP camera to local hard disk drive (HDD) by using the Scanner and Camera Wizard, the file transfer fails immediately, and you receive the following error message:
Scanner and Camera Wizard The current picture could not be copied.
To copy this picture, click "Try Again." To stop coping, click "Cancel."
If you do click Try again, the error message returns.
Symptom 1

Symptom 1 occurs because the PTP driver that is supplied by Microsoft has the following limitations:
  • File transfers are limited to 2048 files at the same time.
  • Files must be less than 210 megabytes (MB).
Symptom 2

Symptom 2 occurs because an error exists in the PTP driver (ptpusd.dll).

Symptom 3

Symptom 3 occurs because an error occurs in the Scanner and Camera Wizard.
Symptom 1

Apply the hotfix that is described in this article to resolve this problem.

Symptom 2 and Symptom 3

You can connect the camera by using USB Mass Storage Class (MSC) instead of PTP. Then, transfer large files by using Windows Explorer.

Service pack information

To resolve the problem that is described in Symptom 1, obtain the latest service pack for Microsoft Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time   Version      Size    File name  SP   ------------------------------------------------------   03-DEC-2003 13:06 5.1.2600.112  148,992 Ptpusd.dll  1   03-DEC-2003 12:01 5.1.2600.1179 151,040 Ptpusd.dll  2				
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Article ID: 814390 - Last Review: 12/08/2015 02:01:31 - Revision: 5.2

Microsoft Windows XP Professional, Microsoft Windows XP Home Edition

  • kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB814390