Article ID: 814546 - View products that this article applies to.
When you start Age of Mythology, a black screen may appear, the game music may start to play, and then the game may stop responding (hang).
This issue may occur if one or more of the following conditions exist:
To resolve this issue, use one or more of the following methods in the order that they appear.
Method 1: Disable and then Enable Direct3D
Method 2: Download and Install the Most Recent Version of DirectXTo download the most recent version of DirectX, visit the following Microsoft Web site:
http://www.microsoft.com/windows/directx/default.mspxIf the issue is not resolved, go to the next method.
Method 3: Download and Install the Most Recent Drivers for Your Video AdapterContact the manufacturer of your video adapter for information about how to obtain and install the latest drivers for your video adapter. You may also visit the following Microsoft Windows Update Web site to see if driver updates are available:
To identify the name and manufacturer of your video adapter:
http://support.microsoft.com/gp/vendorsMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Article ID: 814546 - Last Review: June 20, 2014 - Revision: 9.0