Visio quits unexpectedly when you edit text in a Visio 2002 drawing

This article has been archived. It is offered "as is" and will no longer be updated.
When you edit text in a Visio shape, you may experience one of the following symptoms:
  • Visio quits unexpectedly.
  • Visio quits unexpectedly, and you receive an error message that resembles the following error message:
    Microsoft Visio has encountered a problem and needs to close. We are sorry for the inconvenience. The information you were working on might be lost. Microsoft Visio can try to recover it for you.

    Restart Microsoft Visio.

    Please tell Microsoft about this problem.

    We have created an error report that you can send to help us improve Microsoft Visio. We will treat this report as confidential and anonymous.

    To see what data this error report contains, click here.
    When you view the data in the error report, the report contains an error signature that resembles the following error signature:
    AppName: visio.exe AppVer: 10.0.525.4 ModName: ntdll.dll   ModVer: 5.1.2600.0  Offset: 0000215c
This problem may occur if you edit text that contains misspellings. In some situations, Visio lists the positions of misspelled words incorrectly.

Service pack information

This problem is corrected in Microsoft Visio 2002 Service Pack 2.

To resolve this problem, obtain the latest service pack for Microsoft Visio 2002. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
867749 How to obtain the latest Visio 2002 Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time   Version         Size       File name        -------------------------------------------------------------------------   10-Mar-2003  18:17  5.0.2809.2400   2,866,432  Visio2002-kb814992-eng.exe  
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:
   Date           Time  Version       Size       File name        -------------------------------------------------------   27-Feb-2003  02:32  10.0.3821.4       68,824  Visio.exe           27-Feb-2003  02:32  10.0.3821.4    6,348,000  Vislib.dll          27-Feb-2003  02:32  10.0.3821.4      646,312  Visres.dll    
Note: Because of file dependencies, this update requires that you have Visio 2002 SR-1 installed.

To work around this problem, turn off the Check spelling as you type option. To do so:
  1. Start Visio.
  2. On the Tools menu, click Options.
  3. Under the Spelling tab, remove the check mark next to Check spelling as you type, and then click OK.
If you turn off this feature, misspelled words are not underlined in red. However, Visio will still check the spelling of the whole drawing page if you press F7 or if you click Tools, and then clickSpelling.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Visio 2002 Service Pack 2.

Article ID: 814992 - Last Review: 02/27/2014 21:17:25 - Revision: 2.8

Microsoft Visio 2002 Standard Edition, Microsoft Visio 2002 Standard SR-1, Microsoft Visio 2002 Professional Edition, Microsoft Visio 2002 Professional SR-1

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