Article ID: 814993 - View products that this article applies to.
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
When you initially set up your computer to work offline in Outlook, the offline address book is downloaded to your computer.
By default, this behavior occurs on the initial configuration for offline use because the Download offline address book option is selected.
Note Although this is the standard behavior, the fix described in this article makes it possible for you to change the Download offline address book option before you initially set up your computer for offline use in Outlook.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Part 1: Download and Install the FixA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The Global version of this fix should have the following file attributes or later:
After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name -------------------------------------------- 22-Feb-2003 04:13 2,394,168 Outlook.msp 22-Feb-2003 05:40 5,210,692 Outlookff.msp
Date Time Version Size File name -------------------------------------------------------- 19-Sep-2002 21:23 10.0.4517.0 105,032 Envelope.dll 09-Jan-2003 22:31 10.0.4907.0 346,696 Exsec32.dll 09-Aug-2002 03:22 10.0.4406.0 137,800 Impmail.dll 24-Jan-2003 01:04 10.0.4921.0 543,304 Outlcm.dll 21-Feb-2003 01:20 10.0.5018.0 6,314,568 Outllib.dll 11-Oct-2002 22:14 10.0.4608.0 92,744 Outlmime.dll 21-Feb-2003 01:20 10.0.5018.0 47,688 Outlook.exe 08-Nov-2002 21:47 10.0.4705.0 121,416 Outlph.dll 25-Nov-2002 18:50 10.0.4721.0 47,688 Recall.dll
Part 2: Activate the FixAfter you download and install the fix, you must create the
SRSDefaultNoOABDownloadvalue to activate the fix and instruct Outlook to either download the Offline Address Book, or not to download the Offline Address Book when you initially set up your computer for offline use in Outlook. To create the
325671Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/325671/EN-US/ )OFFXP: Overview of the Office XP Service Pack 2
(https://support.microsoft.com/kb/330537/EN-US/ )OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
The Download offline address book option makes it possible for Outlook to download all or part of the Exchange address book when you are connected to the Exchange Server. To locate the Download offline address book option: