Article ID: 815069 - View products that this article applies to.
This article contains information to help you improve the performance of a computer when you play any one of the games that is listed in the "Applies to" section.
These are common symptoms of poor game performance:
Method 1: Analyze the computer componentsSome games can determine the performance capability of your computer and adjust to that level as required. However, if you manually adjust the game settings to a level that your video card and your processor cannot handle, you will experience degraded performance of the game.
We recommend that you make any game adjustments one at a time to determine whether each change makes any difference. To make adjustments, open the game, click Settings (display), and then turn on or turn off a setting.
Windows Vista and Windows 7 include a tool that is named "Performance Information and Tools." This tool lists your Windows Experience Index base score on that computer. This score indicates the performance and overall capability of your computer hardware.
To view the base score, follow these steps:
http://windowshelp.microsoft.com/Windows/en-us/Help/f59082f4-6385-4a61-ba7e-2de9625a780a1033.mspx#EBEIf the problem persists, go to Method 2.
Method 2: Restart the computer by using a clean startupWhen you start Microsoft Windows, other software may start automatically together with the operating system. These programs and services can include antivirus and system utilities that may interfere with the game. When you perform a clean startup, you prevent these programs from starting automatically.
You must be logged on as an administrator or as a member of the Administrators group to complete this procedure. If the computer is connected to a network, network policy settings may also prevent you from completing this procedure.
To view detailed steps to perform a clean startup, see the following Microsoft Knowledge Base article:
331796After you perform a clean startup, empty the temp folder in Windows. To empty the Windows temporary folder, follow these steps:
(https://support.microsoft.com/kb/331796/ )Perform a clean startup to determine whether background programs are interfering with your game or program
C:\Users\user name\AppData\Local\TempIf the problem persists, go to Method 3.
Method 3: Update the video adapter driver and the sound card driverTo do this, use one of the following methods:
Step 1: Determine the name and the manufacturer of your video adapter
Step 2: Determine the name and the provider of the sound card
Method 4: Improve multiplayer performance in gamesGames that have few players generally provide better performance than games that have many players. To improve multiplayer performance in games, reduce the number of players who can play the game when you set up a LAN or Internet multiplayer game. Additionally, reduce the number of players who are joining the game.
If the problem persists, go to Method 5.
Method 5: Adjust for best performance
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If the problem persists, go to Method 6.
Method 6: Check the hard disk for errors
Article ID: 815069 - Last Review: September 28, 2011 - Revision: 33.0