When you resume a Windows 2000-based computer from hibernation, if the computer is connected to a Universal Serial Bus (USB) 1.1 hub device, the USB 1.1 hub device may not work correctly. Additionally, a yellow exclamation mark is displayed next to the device when you view it in Device Manager.
When you double-click the device in Device Manager, you receive the following error message in the Device status box on the General tab:
The drivers for this device are not installed. (Code 28)
This problem also occurs when you plug a USB device into a USB 1.1 hub device that is connected to your computer after you resume your computer from hibernation.
This problem occurs when the FSLargestDataPacket field of the HcFmInterval register is not set correctly when the computer resumes from hibernation. In this scenario, the host controller does not transfer data across the bus.
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 28-Feb-2003 23:29 5.0.2195.6675 24,784 Openhci.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about error codes in Device Manager, click the following article number to view the article in the Microsoft Knowledge Base:
125174 Explanation of Error Codes Generated by Device Manager
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.