Article ID: 816989 - View products that this article applies to.
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When you try to use a dial-up connection to connect to the Internet, the modem does not dial the phone number or it misdials the phone number. Additionally, when you view the Connect using list on the General tab in the Connection_name properties, you may experience one or more of the following symptoms:
This problem occurs if multiple modem devices are installed in the computer and if one of the following conditions exist:
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesWindows 2000 Service Pack 3 (SP3) is required to install this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.
File InformationThe English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 21-Apr-2003 18:19 5.0.2195.6738 417,552 Oakley.dll 11-Jun-2003 18:28 5.0.2195.6742 196,880 Rasapi32.dll 11-Jun-2003 18:28 5.0.2195.6742 531,216 Rasdlg.dll 11-Jun-2003 18:28 5.0.2195.6738 58,128 Rasman.dll 11-Jun-2003 18:28 5.0.2195.6738 153,360 Rasmans.dll 11-Jun-2003 18:28 5.0.2195.6738 54,032 Rastapi.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about a similar problem on computers that are running Microsoft Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
332000For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/332000/EN-US/ )You Cannot Change the Dial-Up Connection Phone Number
(https://support.microsoft.com/kb/816915/EN-US/ )New Naming Schema for Microsoft Windows Hotfix Packages
Article ID: 816989 - Last Review: January 7, 2015 - Revision: 2.5