This article has been archived. It is offered "as is" and will no longer be updated.
When you try to use a dial-up connection to connect to the Internet, the modem does not dial the phone number or it misdials the phone number. Additionally, when you view the Connect using list on the General tab in the Connection_name properties, you may experience one or more of the following symptoms:
Duplicate modem entries appear.
The check box for the modem that is used for the connection is not selected.
Configuration options for the modem that is used for the connection are lost.
This problem occurs if multiple modem devices are installed in the computer and if one of the following conditions exist:
You disable and then reenable a modem.
You remove a modem.
One of the installed modems is not present in the current hardware profile.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Windows 2000 Service Pack 3 (SP3) is required to install this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name---------------------------------------------------------21-Apr-2003 18:19 5.0.2195.6738 417,552 Oakley.dll11-Jun-2003 18:28 5.0.2195.6742 196,880 Rasapi32.dll11-Jun-2003 18:28 5.0.2195.6742 531,216 Rasdlg.dll11-Jun-2003 18:28 5.0.2195.6738 58,128 Rasman.dll11-Jun-2003 18:28 5.0.2195.6738 153,360 Rasmans.dll11-Jun-2003 18:28 5.0.2195.6738 54,032 Rastapi.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about a similar problem on computers that are running Microsoft Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
332000 You Cannot Change the Dial-Up Connection Phone Number
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages