OL2002: Outlook Rule Based on LDAP Entry Does Not Fire

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
An Outlook rule that is based on a resolved e-mail name from the Lightweight Directory Access Protocol (LDAP) service may not fire when e-mail is received from that e-mail address.

If you click the rule in the Rules Wizard, and then click Run Now, the rule is processed.
RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time    Size       File name   -----------------------------------------------   01-May-2003  22:28   7,021,704  Outlookff.msp   01-May-2003  20:08   3,242,416  Outlookop.msp				
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table.
   Date         Time   Version         Size       File name   --------------------------------------------------------------   20-Dec-2002  00:41  10.0.4817.0       109,128  Envelope.dll        09-Jan-2003  22:31  10.0.4907.0       346,696  Exsec32.dll   09-Aug-2002  03:22  10.0.4406.0       137,800  Impmail.dll         28-Feb-2003  01:57  10.0.5025.0       543,304  Outlcm.dll          14-Mar-2003  07:55  10.0.5112.0       100,936  Outlctl.dll         01-May-2003  02:31  10.0.5229.0     6,318,664  Outllib.dll         11-Oct-2002  22:14  10.0.4608.0        92,744  Outlmime.dll        01-May-2003  02:31  10.0.5229.0        47,688  Outlook.exe         22-Mar-2003  03:06  10.0.5119.0       121,416  Outlph.dll          25-Nov-2002  18:50  10.0.4721.0        47,688  Recall.dll 				
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
MORE INFORMATION
For additional information about Outlook rules, click the following article number to view the article in the Microsoft Knowledge Base:
291608 OL2002: How to Use the Rules Wizard in Outlook
Properties

Article ID: 817073 - Last Review: 10/26/2013 18:26:58 - Revision: 6.2

  • Microsoft Outlook 2002 Standard Edition
  • kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbbug kbfix kbofficexppresp3fix KB817073
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