Article ID: 817117 - View products that this article applies to.
When you try to start a Microsoft Office 2003 program or try to visit the Microsoft Office Update Web site after you install one of the Microsoft Windows XP service pack updates, you may receive an error message that is similar to the following:
Additionally, when you try to install Office 2003, you may receive the following error message:
The application failed to initialize properly (0xc0150002). Click on OK to terminate the application.
However, when you visit the Microsoft Windows Update Web site and scan for the required updates, they are not any updates listed.
Setup has detected an incomplete Windows XP Service Pack installation on your computer. Office will not run correctly until this update has been completed.
Visit Windows Update (<http://update.microsoft.com>) to download and install the latest Service Pack.
This behavior may occur because of one of the following reasons:
To resolve this issue, use one of the following methods.
Method 1Restart the computer, and then install or start the Office 2003 programs. Generally, you should restart when youreceive a prompt to do this after you install any product or update.
Method 2Install the latest Windows XP service pack from the following Microsoft Windows update Web site:
http://support.microsoft.com/xpsp2getinstallIf you cannot successfully install the latest Windows XP service pack or if the Web site reports an error, visit the following Web site for information about how to troubleshoot Windows update issues:
Windows Update Troubleshooter
Method 3Manually download and install the Microsoft Windows XP Service Pack 1a (SP1a) update. To download and install Windows XP SP1a, visit the following Microsoft Web site:
Article ID: 817117 - Last Review: June 20, 2014 - Revision: 5.0