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Performance Is Slow After You Install RealNetworks RealOne Player

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

When you install RealNetworks RealOne Player on your computer, you may experience decreased computer performance. For example, it may take a longer time than expected for Windows to load when you start your computer.

Additionally, when you open Task Manager (press CTRL+ALT+DELETE, and then click Task Manager) and then click the Processes tab, you may find that the Evntsvc.exe process uses up to 100 percent of CPU resources.
This problem may occur if you install RealOne Player version 1 on the computer.
To resolve this behavior, update to the latest version of RealOne Player. For more information about how to obtain and install the latest version of RealOne Player, contact RealNetworks at the following RealNetworks Web site:
To work around this problem, do one of the following:
  • End the Evntsvc.exe process. To do so:
    1. Press CTRL+ALT+DELETE.
    2. In the Windows Security dialog box, click Task Manager.
    3. Click the Processes tab.
    4. In the list of processes, click Evntsvc.exe, and then click End Process.
  • Remove RealOne Player version 1 from the computer. For more information about how to do so, see the product documentation or contact RealNetworks at the following RealNetworks Web site:
Evntsvc.exe is a program scheduler that is installed with RealOne Player version 1. It runs independently of the player and is used to remind Auto-Update and Message Center to perform their tasks at pre-scheduled intervals. The scheduler is also used to automatically start RealNetworks Media Type Helper to make sure that the computer is configured to work correctly with RealOne Player with Multi-Purpose Internet Mail Extensions (MIME) types, file extensions, Internet protocols and other media types.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Article ID: 817143 - Last Review: 04/25/2003 22:12:15 - Revision: 1.2

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • kbprb KB817143