The AutoPlay Function Does Not Work and the Current Media Does Not Appear in My Computer When You Insert a CD or DVD

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you insert a CD or DVD into your CD-ROM or DVD-ROM drive, you may experience one or both of the following problems:
  • The AutoPlay function does not work. Programs or files that you expect to start or open automatically do not start or open when you insert the media into the drive.
  • The CD-ROM or DVD-ROM icon in My Computer is not updated when you change media. For example, if you replace an audio CD with a program installation CD and then open My Computer, the CD-ROM or DVD-ROM icon may still display "Audio CD".
CAUSE
This problem may occur if a background service or program is interfering with the AutoPlay function.
RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name   ---------------------------------------------------------   28-Apr-2003  11:08  6.0.2800.1214  8,240,640  Shell32.dll

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Properties

Article ID: 817357 - Last Review: 12/08/2015 02:23:16 - Revision: 4.6

Microsoft Windows XP Professional, Microsoft Windows XP Home Edition

  • kbnosurvey kbarchive kbautohotfix kbhotfixserver kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB817357
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