Thread in the Csrss.exe process consistently uses 25 percent of the CPU on your Windows 2000 Server

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On your Microsoft Windows 2000 Server that is running Terminal Services, a thread in the Csrss.exe process consistently uses 25 percent of the CPU. You must restart the server to resolve the problem.
This problem may occur when you log off from a Terminal Services session.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


This hotfix requires Windows 2000 Service Pack 3 or later.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   --------------------------------------------------------------   03-Jun-2003  19:13  5.0.2195.6738      42,256  Basesrv.dll         17-Jan-2003  17:06  5.0.2195.6656     236,304  Cmd.exe             03-Jun-2003  19:13  5.0.2195.6660     233,232  Gdi32.dll           03-Jun-2003  19:13  5.0.2195.6741     711,440  Kernel32.dll        03-Jun-2003  19:13  5.0.2195.6751     333,072  Msgina.dll          08-Apr-2003  06:54  5.0.2195.6701      90,232  Rdpwd.sys   30-May-2003  00:22  5.0.2195.6748   4,576,256  Sp3res.dll          03-Jun-2003  19:13  5.0.2195.6688     403,216  User32.dll          03-Jun-2003  19:13  5.0.2195.6745     385,808  Userenv.dll         02-Jun-2003  22:26  5.0.2195.6751   1,628,816  Win32k.sys   30-May-2003  00:25  5.0.2195.6750     181,520  Winlogon.exe        03-Jun-2003  19:13  5.0.2195.6752     243,984  Winsrv.dll     
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
More information
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
csrss hang

Article ID: 817532 - Last Review: 10/26/2013 09:14:00 - Revision: 3.0

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • kbnosurvey kbarchive kbautohotfix kbHotfixServer kbqfe kbbug kbfix kbwin2000presp5fix KB817532