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Universal Serial Bus Mouse Does Not Work

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

When you plug a Universal Serial Bus (USB) mouse in to your computer, the mouse does not work.
This problem occurs if a USB 1.1 device is plugged in to one of the USB ports and then you plug the USB mouse in to another USB port. This problem does not occur if the mouse is plugged in to the computer first or if both devices are plugged in to the computer before it is started.

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name   -----------------------------------------------------------   11-Apr-2003  09:24  5.1.2600.1205   19,456  Usbehci.sys    21-Mar-2003  20:04  5.1.2600.1190  137,344  Usbport.sys    11-Apr-2003  09:24  5.1.2600.1205   64,768  Usbehci.sys IA64    21-Apr-2003  20:04  5.1.2600.1190  481,792  Usbport.sys IA64 

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Article ID: 817581 - Last Review: 08/29/2007 14:37:38 - Revision: 3.1

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • kbautohotfix kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB817581