Article ID: 817835 - View products that this article applies to.
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When you, as a project manager, receive an update from a resource for actual hours and total hours worked that were entered in Microsoft Project Web Access (PWA), the Actual Hours and Total Hours boxes are blank in the Timesheet view.
This problem occurs when you scroll away from the timesheet time period that contains the actual hours and total hours, and then you scroll back to that timesheet time period.
For example, this problem may occur when you view the timesheet for the current time period (current two weeks), scroll to view the previous time period (previous two weeks), and then scroll back to view the current time period (current two weeks).
Service Pack InformationThis problem is corrected in Project Server 2002 Service Pack 1.
To resolve this problem, obtain the latest service pack for Project Server 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/867830/ )How to obtain the latest Microsoft Project Server 2002 service pack
Hotfix InformationA supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMSNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table.
Date Time Version Size File name ------------------------------------------------------- 03-Apr-2003 20:29 4,018,688 Prjsvr10.msp
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
Date Time Version Size File name ------------------------------------------------------- 24-Mar-2003 21:24 10.0.2003.324 320,000 Atlconv.dll 24-Mar-2003 21:45 611 Build.inc 05-Sep-2002 19:19 6,133 Clntutil.asp 24-Mar-2003 19:58 1,550 Comlib.asp 05-Sep-2002 19:19 13,525 Dlmain.asp 24-Mar-2003 19:58 9,110 Grid.asp 05-Sep-2002 19:19 6,946 Issshell.asp 05-Sep-2002 19:19 16,837 Linkissu.asp 24-Mar-2003 19:58 13,927 Locstr.asp 24-Mar-2003 19:58 22,744 Modtool.asp 19-Feb-2003 00:08 10.2003.0.218 126,976 Mspnav.dll 05-Sep-2002 19:19 3,975 New4task.asp 11-Mar-2003 02:05 10.2003.0.310 630,784 Pds.dll 09-Oct-2002 19:31 10.0.2002.1009 909,824 Pj10od10.dll 25-Mar-2003 00:56 912,779 Pjclient.cab 28-Jan-2003 05:08 10.0.2003.127 188,928 Pjnpe.dll 01-Oct-2002 01:00 10.0.2002.930 167,936 Pjobjprv.dll 24-Mar-2003 21:24 10.0.2003.324 4,108,800 Pjoledb.dll 03-Dec-2002 01:06 30,535 Portview.asp 06-Aug-2002 18:16 3,584 Prjsvre.mst 03-Apr-2003 02:12 10.2003.0.402 307,200 Projolap.dll 03-Apr-2003 02:15 10.2003.0.402 57,344 Psvracub.dll 03-Dec-2002 01:06 96,082 Qylibstd.sql 05-Sep-2002 19:19 53,683 Svrdbdl.asp 02-Apr-2003 21:32 20,991 Tsktrans.asp 24-Mar-2003 19:58 1,069,326 Websps.sql
325671Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/325671/EN-US/ )OFFXP: Overview of the Office XP Service Pack 2
(https://support.microsoft.com/kb/330537/EN-US/ )OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Project Server 2002 Service Pack 1.
To work around this problem, click Refresh on the View menu in Microsoft Internet Explorer.