Icons in Folder Tree Views Are Too Small to Click or to See Clearly

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
When you increase your monitor's dots per inch (DPI) setting, icons in folder tree views may be too small to see clearly. Icons that may be affected include tree expansion boxes that contain a plus or a minus sign, folder icons, and check boxes. These icons may be too small to click by using your mouse pointer. However, text appears correctly and clearly.
This problem occurs when the DPI setting in Display Properties is set to a custom size greater than 100%.

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version   Size       File name   -----------------------------------------------------------------------   17-Jun-2003  19:20  1,076,000  Windowsxp-kb817981-x86-enu.exe
After the fix is installed, the following files will have the listed attributes or later:
   Date         Time   Version         Size       File name   ----------------------------------------------------------   17-Jun-2003  18:09         4,198,544  Luna.mst   17-Jun-2003  18:34  6.0.2800.1236   1,331,200  Shdocvw.dll
To work around this problem, decrease the DPI setting. To do this, follow these steps:
  1. Click Start, click Appearance and Themes, and then click Display.
  2. Click the Settings tab, and then click the Advanced button.
  3. On the General tab, change the DPI setting value to Normal size (96 DPI).
  4. Click OK two times.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Article ID: 817981 - Last Review: 01/12/2015 21:42:01 - Revision: 3.0

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug kbinterop kbsyssettings KB817981