Article ID: 819895 - View products that this article applies to.
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When your computer performs disk-intensive operations on a universal serial bus (USB) 1.1 device (for example, a CD-ROM drive), you may receive a STOP 0x0000000A error message. This problem only occurs if you have more than 4 gigabytes (GB) of RAM installed on your system.
This problem may occur when your USB controller tries to access physical memory over 4 GB.
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File InformationThe English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 08-May-2003 17:22 5.0.2195.6743 24,912 Openhci.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about how hotfix packages are named , click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/816915/EN-US/ )New Naming Schema for Microsoft Windows Hotfix Packages