Some Keyboard Shortcuts Do Not Work the Way That You Expect in Outlook Web Access

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
When you sign in to your mailbox by using Microsoft Outlook Web Access (OWA), and you try to use keyboard shortcut commands to perform operations in OWA, those commands may not work in the way that you expect.
Cause
This problem may occur if you sign in to OWA from an MSN 8 Web browser.
Workaround
To work around this problem, use the mouse to perform the operations where the keyboard shortcut does not work as you expect.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
More information
The following table lists the keyboard shortcuts that perform incorrectly in OWA when you log on from an MSN 8 Web browser:

Keyboard CommandCurrent ResultExpected Result
CTRL+NDisplays a new MSN 8 Explorer window.Creates a new mail, contact, calendar, or task item, depending on the current view.
CTRL+RDisplays an MSN 8 Mail window. Opens a reply window, depending on the current view.
CTRL+K
(when pressed in the To, Cc, or Bcc fields of a message)
Displays the Keyword dialog box.Displays the Check Names -- Web Page Dialog dialog box.
CTRL+K (when pressed after selecting text in a S/MIME message)Displays the Keyword dialog box.Displays the Hyperlink dialog box.


For additional information about the keyboard shortcuts that are available in OWA, view the Using Internet Explorer Keyboard Shortcuts Help topic in the "Accessibility" section in Outlook Web Access Help.
XCCC
Properties

Article ID: 820274 - Last Review: 01/17/2015 16:58:02 - Revision: 5.0

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
  • kbnosurvey kbarchive kbnofix kbbug kbprb KB820274
Feedback