When you use Outlook 2000 to compose and send an e-mail message, the e-mail message may be sent to the wrong recipient if the following conditions are true:
- You composed the e-mail message while you were working offline.
- The offline address book (OAB) was updated before you sent the new e-mail message
For example, you create a new e-mail message, address it, and then save it in the Drafts folder so that you can finish it later. Several hours go by, you receive and download a new OAB, and then you send the e-mail message that you drafted earlier while you are working online. In this example, the recipient that you selected from the old OAB may be replaced with a new recipient from the new OAB. Because a new recipient is used, the e-mail message is sent to the wrong recipient.
This problem occurs when you download a new OAB between the time that you address the new e-mail message and the time that you send the new e-mail message.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Size File name -------------------------------------------- 09-May-2003 23:21 245,248 Olkintlop.msp (Client Update) 09-May-2003 23:23 1,446,400 Olkintlff.msp (Full File Update)
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name ----------------------------------------------------------- 30-Oct-2002 18:40 5.5.2656.94 720,144 Cdo.dll (Win 9x) 30-Oct-2002 18:39 5.5.2656.94 813,328 Cdo.dll (Win NT) 09-May-2003 20:10 5.5.3189.0 154,112 Emsabp32.dll 26-Sep-2002 01:21 5.5.3182.0 131,344 Emsui32.dll 17-Jan-2003 23:36 5.5.3187.0 540,944 Exsec32.dll 03-Jan-2003 22:15 184.108.40.20603 53,298 Olkfstub.dll 23-Jul-2002 20:47 8.30.3173.0 782,608 Outex.dll 23-Jul-2002 20:41 9.0.6718.0 368,691 Pstprx32.dll
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.