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When you send an HTML-formatted e-mail message from a Web page form, the e-mail message does not appear correctly for the recipient. For the recipient, the body of the e-mail message is truncated and most of the body text missing.
This behavior occurs when the Web site uses Microsoft FrontPage Server Extensions 2002 from Microsoft. There is limit of 2,048 characters in a single line in the E-mail Form. As you type your e-mail message, the Text area form field ignores all hard returns (carriage returns) and treats the whole message as a single line.
Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3 (SP3) for SharePoint Team Services from Microsoft.
To resolve this problem, obtain the latest service pack for Office XP for SharePoint Team Services. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
839025 How to obtain the latest Office XP Service Pack for SharePoint Team Services
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 16-May-2003 11:43 10.0.5313.0 1382984 Fp5awel.dll
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Office XP Service Pack 3 (SP3) for SharePoint Team Services.