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OL2002: Error Message "...The Server Is Not Available..." When You Work Offline

When you work offline in Microsoft Outlook, the Send/Receive status bar may appear after about two minutes, and then you receive the following error message on the Send/Receive status bar after three to five minutes:
'Microsoft Exchange Server - Sending and Receiving' reported error (0x8004011D): 'The server is not available. Contact your administrator if this condition persists.'
This problem occurs when all the following conditions are true:
  • You installed Microsoft Office XP Service Pack 2 (SP-2), or you installed the update that is described in the following article in the Microsoft Knowledge Base:
    311744 OL2002: Messages That Have EFD or MAPI Forms Are Not Automatically Sent
  • You are working offline in Microsoft Outlook.
  • You are not connected to a network.
  • You have the Send immediately when connected option turned on.

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this fix should have the following file attributes or later:
   Date         Time   Size       File name        --------------------------------------------------------------   25-May-2003  10:26  6,988,504  Outlookff.msp (full-file patch)   25-May-2003  08:00  3,243,520  Outlookop.msp (client patch)				
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size       File name        -------------------------------------------------------   19-Dec-2002  17:41  10.0.4817.0    109,128  Envelope.dll   09-Jan-2003  15:31  10.0.4907.0    346,696  Exsec32.dll   08-Aug-2002  20:22  10.0.4406.0    137,800  Impmail.dll   27-Feb-2003  18:56  10.0.5025.0    543,304  Outlcm.dll   14-Mar-2003  00:55  10.0.5112.0    100,936  Outlctl.dll   23-May-2003  02:38  10.0.5320.0  6,318,664 	Outllib.dll   11-Oct-2002  15:14  10.0.4608.0     92,744  Outlmime.dll   23-May-2003  02:38  10.0.5320.0     47,688  Outlook.exe   21-Mar-2003  20:06  10.0.5119.0    121,416  Outlph.dll   25-Nov-2002  11:50  10.0.4721.0     47,688  Recall.dll				
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

To work around this problem, turn off the Send immediately when connected option. To do this, follow these steps:
  1. Start Microsoft Outlook.
  2. On the Tools menu, click Options.
  3. On the Mail Setup tab, click to clear the Send immediately when connected check box, and then click OK.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Article ID: 821188 - Last Review: 06/20/2014 08:03:00 - Revision: 4.0

  • kbautohotfix kbqfe kbhotfixserver kbbug kbfix kbofficexppresp3fix KB821188